At Progressive Insulation & Windows there is nothing as important to us as the satisfaction of our customers. We take every step we can to ensure that our products are installed the right way the first time. We know that our products must perform exactly as expected and we take great care to ensure that’s the case.

However, as with any business, there are situations in which a customer may experience issues. If you choose Progressive Insulation & Windows, you’re choosing a company that ensures you never have to worry about wading a confusing sea of finger-pointing and shifting blame from one company to another. Why call the manufacturer, only to have them tell you to call the contractor? When you work with us, you’ll have a single call to make if there are issues and that call is to us.

The ins and outs of our one-call warranty

Every new window, each and every new door, and all our insulation products are included under our one-call warranty. What does it mean for you? It means that we are an authorized dealer. It means that we match the warranty of the manufacturer with a labor warranty that’s equal to it. It means that any issue you have is covered and will be resolved quickly and with a single phone call.

It doesn’t matter if the issue was caused by a defect from the manufacturer or if it was caused by an issue during installation. If you have an issue with your windows, doors, or insulation, then you can count on Progressive Insulation & Windows to take care of it quickly. We never give you the run around and we don’t push you off to the manufacturer to handle the issue yourself. We handle it for you.

Benefit from several service promises

Not only do we guarantee that our products and installation are the best in the business, we also guarantee that you’ll have an exceptional customer service experience and that every interaction you have with our staff will be exceptional as well. Here are just some of our service promises that are in effect with every customer at every stage of the process:

• We will return your phone calls promptly. If the call comes during business hours, we’ll return the call the same day. If it’s after hours, we’ll return the call in the morning.
• We will never pressure you to buy our products.
• Our free estimate visits will not include high-pressure sales tactics. Our products speak for themselves.
• We strive to be on time for every appointment but if we’re ever late we will call you before the schedule time to let you know.
• If there are any changes to the work schedule we agree on, we will communicate with the homeowner before the work was originally scheduled to begin.
• Our workers will never smoke on the job.
• We will measure twice before ordering windows to ensure we have everything exactly correct.
• Our staff will never use foul language on the job.
• Our staff will not play radios or music on the job site.
• There will never ben alcohol or drugs on the job site.

Are you ready to see how Progressive Insulation & Windows can provide you with an exceptional experience? Call us today at (800) 500-6200 for your free on-site estimate.